About a week ago, I posted a video of unpacking a parcel from the garden nursery store "Garshinka". www.garshinka.ru /
Everything turned out to be sad there, starting from the packaging, ending with the condition of the plants.
Immediately after unpacking, I took a photo of low-quality plants and filed a claim on the Garshinka website in my personal account. The claim was answered without complaints, they offered to replace the plants or return the money to the account in the personal account or to the card.
Very important information: a claim can be made only within two days from the date of receipt of the parcel.
The manager of the center also contacted me, apologized very politely, explained that an investigation was underway on this occasion and qualification work was being carried out with employees. I was offered to send new plants of the same species or choose some others, if desired. I wanted others and asked for a replacement phlox for Tamara Nikolaevna, who received the parcel at the same time as me, and there were also low-quality plants.
A day later, the parcel was sent to me by SDEK, who screwed up with the safety of the box for the second time in half a month. The plants, fortunately, were not affected.
The video shows what good plants have arrived.
I really hope that the management of the Garshinka center will defeat the human factor at its bases and make sure that all the plants in the parcels come to everyone as wonderful as this time.
I am very pleased that they contacted me, discussed and corrected the spoiled impression about themselves. Indeed, it was a shame for the store where you can buy plants online with delivery.
And in the last video, I said that I did not find on the Garshinka website the function of refusing a paid order before it was sent. The manager explained to me that there is such a function in the personal account. And if you can't find something, you can call and specify your order number and the problem.
As a result, I am very happy. Even more so not because I got good plants, but because my faith in goodness and people remained